Get in Touch With Us
Got a question about how we cover free spins offers, spotted something that needs updating, or want to flag a concern? Here's how to reach the people behind Real Money Casinos and what happens once your message lands in our inbox.
How to Send Us a Message
Email is the most reliable way to reach us. Write to [email protected] and a member of our team will read it personally. We don't rely on automated replies to close out enquiries, so expect a genuine response, typically within two working days. If your enquiry is urgent, such as a concern about a live offer or a safety issue, say so in the subject line and we'll prioritise it.
A little context helps us route your message faster. Let us know whether you're asking about a specific operator listed on the site, a free spins bonus you're trying to understand, a factual correction, or something else entirely.
What We Can Help With
- Questions about free spins and bonus terms — If a wagering requirement, expiry date, or maximum withdrawal cap on any offer we cover isn't clear, ask us before you claim it. We'd rather you understand the terms than assume they're generous when they carry conditions.
- Corrections and accuracy — Editorial ratings, offer details and licensing information can change. If you spot something on this site that looks outdated as of 2026, tell us and we'll look into it.
- Feedback on our reviews — Whether you think we've missed something on a casino write-up or you'd like a particular topic covered, such as newer casino sites or specific payment methods, we take reader input seriously.
- Partnership or editorial enquiries — If you represent a licensed operator or a relevant organisation, introduce yourself and explain what you're proposing.
- Responsible gambling concerns — If you or someone you know is struggling with gambling, mention it in your message. We can point you toward self-exclusion programmes and national support organisations, and we'd encourage you to reach out to those services directly as well.
Why Contacting Us Matters Before You Play
Understanding free spins offers before you claim them protects you from surprises. A headline like "50 Free Spins" or "150 Free Spins" attached to a welcome package always carries conditions behind it — wagering multipliers, maximum bet limits while the spins are active, game restrictions, and expiry windows. If you're unsure how a specific offer from any casino listed on this site works in practice, that's exactly the kind of question our team can help clarify. We review the terms publicly available at the time of research, but operators can change bonus structures, so always read the current terms on the casino's own site before opting in.
Eligibility and Getting in Touch
This site is intended for readers who meet the legal gambling age in their state, generally 21 for most real-money casino activity in the US, and who are physically located within a state where online casino play is permitted. If you're contacting us with a question about whether a particular offer applies to you, let us know your state so we can point you toward information relevant to your situation. We can't confirm eligibility on a casino's behalf, but we can help you understand what to check.
A Note on What We Don't Do
We don't process deposits, withdrawals, account verification, or complaints about payouts on behalf of any casino. Those matters go through the operator's own customer support channels, and if you're dealing with an unresolved dispute, your state gaming regulator is the appropriate next step. What we can do is help you understand how an offer, a licence, or a review on this site was assessed, and correct anything we've got wrong.
If you're weighing up options beyond the US market, our page on Best Non GamStop Casinos 2026 covers a related but separate set of considerations worth reading first.
Sending a Message That Gets Answered Quickly
- Email [email protected] with a clear subject line describing your topic.
- Name the specific casino or offer you're asking about, if applicable.
- Include your state if eligibility or availability is part of the question.
- Allow up to two working days for a personal reply.
We read every message that comes through, and your feedback genuinely shapes how we research and update this site. Thank you for taking the time to reach out.